In the competitive world of home services, where there’s never a shortage of plumbers, HVAC technicians, electricians, and the like, it’s more important than ever for companies to stand out from the crowd. One of the best ways to do this is by building a strong reputation for providing excellent customer service.
Online reviews, like I’ve mentioned before in a few other blogs and social media posts, are the lifeblood of your company’s customer relationships… so what’s the best way to respond to an unhappy customer who leaves a negative review of your business? Much like with positive reviews, a unique and timely review response shows that […]
“Digital Marketing” sounds like the sort of thing you might use to sell physical products like toothpaste, but it’s also an important strategy to have for your dental practice – “Digital Dental Marketing,” if you will. Online ads, appointment reminders, and reviews can all give your office a leg up over your local competitors while […]
Google recently announced that you can submit spam and fake reviews to be removed from your business’s profile.
This means that you can flag a review as inappropriate and Google will delete it – but only if the review violates Google’s policies.
Giving a unique review response to each and every positive, negative and neutral review you receive online is extremely important.
It shows your customers that you care about their feedback and are constantly striving to better the products and services you provide.